LW Lightings offers a variety of lighting products designed for different spaces, applications, and decorative styles. Product availability, specifications, sizes, colors, and features vary by product.
Please review the individual product page for the specific details of the lighting product you are interested in.
When choosing a lighting product, consider the size of your space, the purpose of the lighting, the desired brightness, the installation location, the design style, and the product's specifications.
We recommend carefully reviewing the product dimensions, specifications, photos, and installation information before placing an order.
Please check the dimensions provided on the product page before purchasing. Compare the fixture's length, width, height, diameter, and other applicable measurements with the available space where you plan to install the product.
For size-related questions, accurate measurements are important.
Before placing an order, we recommend checking:
Product dimensions
Product color and finish
Lighting type
Voltage and electrical specifications
Bulb or light-source information
Installation requirements
Material and construction information
Available options or variations
Shipping information
Any applicable product-specific instructions
If you are unsure about a specification, please contact LW Lightings before placing your order.
Installation requirements vary depending on the product.
Some lighting products may require electrical wiring or other installation work. Buyers should follow the product's installation instructions and applicable local requirements. If professional electrical work is required, we recommend using a qualified professional.
If your product arrives damaged or broken, please take clear photographs or videos showing the condition of the package and product.
Contact LW Lightings and submit the required evidence as soon as possible. For defective or damaged products, LW Lightings may provide a refund, replacement, or other applicable resolution in accordance with the Return & Refund Policy.
If you receive an incorrect product, please contact LW Lightings and provide clear evidence showing the product you received and the relevant order information.
LW Lightings may provide a refund or replacement in accordance with the applicable policy.
Please check the package and product carefully to determine which part or accessory is missing.
Contact LW Lightings and provide photographs or other requested evidence. Depending on the circumstances, LW Lightings may resend the missing part or accessory or provide another applicable resolution.
Please contact LW Lightings with clear evidence showing the product you received and the issue.
For size-related issues, we recommend measuring the product using the correct measurement method and providing a photograph showing the measurement. This will help our dispute team verify the issue and process your request efficiently.
LW Lightings generally does not accept non-defective remorse returns. However, LW Lightings reserves the right to accept or reject such requests in accordance with its policy.
If a non-defective return is accepted, a Restocking & Repacking Fee may apply. The total fee deducted will not exceed 35% of the total order price.
Buyers should submit a Return & Refund request within 15 days of the delivery date.
Requests submitted after this period may not qualify for after-sales service.
Depending on the issue, you may be asked to provide:
Clear photographs of the product
Videos showing the problem
Photographs or videos of damaged packaging
Photographs showing product measurements
Screenshots of tracking information
Screenshots of complaints or disputes
Other information requested by LW Lightings
Evidence should clearly demonstrate the problem so that our team can properly review your request.
For defective-product requests, LW Lightings will review the submitted evidence and respond within 3 business days.
If the evidence clearly demonstrates the product issue, LW Lightings will complete its review within 3 business days.
If LW Lightings approves the return and determines that the product must be returned, LW Lightings will provide a prepaid return shipping label within 3 business days after approval.
Once the returned goods are shown as “In Transit” on the applicable logistics carrier's website using the tracking information provided by the buyer, LW Lightings will process the refund within 3 business days.
If your request is approved and you choose redelivery, LW Lightings will redeliver the affected products within 5 business days after approval.
If the replacement product is out of stock, LW Lightings may issue a refund instead. You may also place a new order once the product is restocked.
LW Lightings is not required to provide a warranty, including any obligation concerning whether a warranty is offered or how warranty claims are handled.
Please review the specific product information before purchasing.
Before an order has shipped, you may contact LW Lightings to request cancellation.
However, certain orders cannot be canceled after payment has been made, including:
Print-on-Demand (POD) orders
Pre-order inventory orders
Video and photo orders
These orders involve products or services specifically prepared or reserved for the buyer.
If an order has not shipped within the stated processing time, you may have the right to request a full refund in accordance with the Return & Refund Policy.
Please check the estimated processing time displayed on your order page.
If tracking information has not been updated for more than 7 business days after the shipping label was created and the applicable conditions are met, you may request a refund in accordance with the Logistics Policy.
Certain exceptions may apply, including holidays, abnormal weather, COVID-19-related disruptions, and other abnormal circumstances.
If the transit time exceeds the estimated delivery time by 10 days or more and LW Lightings cannot provide valid updated tracking information, you may request a refund in accordance with the applicable policy.
Certain special periods or circumstances may be excluded.
If tracking information shows that an order was delivered, LW Lightings generally will not provide a refund or resend the order.
If you did not receive the package, you may be required to provide a non-delivery certification issued by the applicable local post office and bearing an official seal.
If a package is returned to LW Lightings while in transit, you may request a refund or redelivery in accordance with the applicable policy.
LW Lightings will process a refund within 3 business days of the refund request or begin redelivery within 5 business days of the request, as applicable.
If you entered incorrect receipt or delivery information, contact LW Lightings as soon as possible to request a correction.
Please note that correction of order information or cancellation is not guaranteed.
If the order has already shipped, you are responsible for contacting the applicable logistics company to provide the correct information.
If your order is delivered to the wrong recipient, you may attempt to recover the product and return it to LW Lightings at your own expense.
If the goods are returned in good condition, LW Lightings will process the applicable refund or begin redelivery in accordance with the Return & Refund Policy. Additional redelivery fees may apply.
No. Certain shipping methods may not provide traceable tracking information after an order arrives in certain countries, states, or cities.
LW Lightings may identify certain restricted shipping methods in advance and may not accept disputes for orders shipped using those methods.
Please review the available shipping methods before placing your order.
International shipments may be affected by customs inspections, clearance procedures, or other circumstances outside LW Lightings' control.
Buyers may be required to cooperate with local customs authorities and provide information or documentation when necessary.
Minor cosmetic issues such as threads, wrinkles, or small scratches may not qualify for a full refund or replacement if they do not materially affect the product.
Please provide photographs showing the issue so LW Lightings can review the circumstances.
If you have questions about a product's specifications, dimensions, installation, color, or other characteristics, please contact LW Lightings before placing your order.
Providing the product name, SKU, and your specific question will help us respond more efficiently.
For order-related questions, after-sales requests, product issues, or other concerns, please contact LW Lightings through the available Contact Us channel or the email address provided by LW Lightings.
When contacting us about an existing order, please include your order information and relevant photographs or videos when applicable.
The product page for the specific lighting product should be reviewed before purchase for applicable dimensions, specifications, options, images, and other product information.
If you are unsure about any information, please contact LW Lightings before placing your order.
